Frequently Asked Questions
We realise most of our customers (well none of them...) live and breathe neck straps as we do, so we have tried to answer some of the most common queries we get here. We are the experts, so you don't have to be! If your query is not answered here, please contact us and we will do our best to answer it for you.
Help! I have a deadline! How quickly can you deliver?!
Our average time for printed neck straps is 2-3 weeks, but if you have an urgent deadline, we can turn around a printed neckstrap order in around a week. We stock a large selection of plain, unprinted neck straps and stock, printed neck straps that we can usually deliver next day (if you order and pay before 3pm).
How do I get me artwork to you?
Email it! We accept artwork in a variety of electronic formats - preferably EPS, PDF, high res JPG etc - ideally around 300 dpi and roughly the size it is going to be printed at. If you are not sure, please email it to us and we'll let you know if we can't use it. If you have a logo that is low resolution, it is worth checking with the designers of the logo, or any printers who produce printed matter for you - they may have a better copy.
Do you do the design for me?
Just send us the logo, let us know if you require any text, and what colours you want (Pantone numbers are great if you have them!). For this we will prepare a graphical proof for you to approve, and then a sample of the finished neck strap to approve before mass production.
We use either Fedex UK or Royal Mail for most deliveries in the UK. Fedex UK has a flat charge of £8 per package for the Next Day service (a box holds a maximum of 1000 neck straps, so 3000 straps will be charged at 3 x £8). We can also track your package, and it is fully insured. For small orders (<2kg - about 200 neck straps), we can post by Royal Mail to reduce costs, but please bear in mind we cannot track this, and next day delivery is not guaranteed, and it carries no insurance.
You don't have exactly what I am after - can you customise?
Yes! We specialise in custom neck straps - if you don't see a clip you require, want a different sized card holder or just want something that little bit different or strange, just contact us!